Frequently Asked Questions
Everything you need to know about our authentic Korean flavors.
How are your frozen products shipped to ensure freshness?
We use specialized insulated packaging and dry ice to maintain a consistent sub-zero temperature during transit, ensuring your Mandu and Kimchi arrive in perfect condition.
Are Bibigo products gluten-free or vegan?
While many of our products contain traditional wheat-based dough, we offer a selection of vegan-friendly vegetable dumplings and seaweed snacks. Please check the specific ingredient label on each product page for allergen information.
What is the shelf life of Bibigo Kimchi?
Our Kimchi is a fermented product and typically remains fresh for up to 6 months when refrigerated. The flavor profile will evolve over time, becoming tangier as it matures.
Do you ship to P.O. Boxes?
Due to the perishable nature of our food items and the need for timely delivery, we cannot ship to P.O. Boxes. We require a physical street address for all orders.
What is your return policy for food items?
To maintain food safety standards, we do not accept returns on food products. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a refund or replacement.
Are your products authentic to Korean recipes?
Yes, Bibigo is committed to 'K-Style' authenticity. Our recipes are developed by culinary experts to capture the traditional flavors of Korean home cooking using premium ingredients.