Returns & Exchanges

Due to the perishable nature of our Korean food products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 7 days of delivery to ensure the highest quality experience with your order.

Return Process

• 1.
  Check Your Order

  Inspect your package immediately upon arrival for any signs of damage, temperature issues, or missing items from your Bibigo selection.

• 2.
  Document the Issue

  Take clear photos of the damaged packaging, the product label, and the specific defect to help our quality assurance team process your claim.

• 3.
  Contact Support

  Email our customer service team with your order number and the attached photos to request a refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or ship out your replacement snacks and meals within 3-5 business days.